Accessibility Statement
Our vision at The Royal Mint Experience is to Provide a Premium guest experience by creating an emotional connection through interactive storytelling and events, tailored to every customer’s needs and interests. This access statement has been produced with the intention for every visitor to get the most of their day at the attraction.
If you would like any further information or would like a LARGE PRINT version, please do not hesitate to contact us on 0333 231 3332 or email experience@royalmint.com
How To Find Us
The Royal Mint Experience,
Heol-Y-Sarn, Ynysmaerdy,
Pontyclun,
Rhondda Cynon Taff,
CF72 8YT
The Royal Mint Experience,
Heol-Y-Sarn, Ynysmaerdy,
Pontyclun,
Rhondda Cynon Taff,
CF72 8YT
Located just four miles from Junction 34 of the M4, The Royal Mint Experience is just 20 minutes away from Wales’ capital city, Cardiff.
Best of all, our car park is free, suitable for both cars and coaches, and is also easily accessible for wheelchair users
If you’re using a Sat Nav or a GPS navigation device, the postcode is CF72 8YT.
- Exit junction 34 of the M4, take the exit signposted to Llantrisant
- Follow the road through two sets of traffic lights and continue to the first roundabout
- At the first roundabout, take the second exit and continue through two sets of traffic lights to the second roundabout
- At the second roundabout, take the second exit
- Continue to the next roundabout, taking the fourth exit
- Continue straight on and take the third left to arrive in The Royal Mint Experience car park
The closest train station to The Royal Mint is Pontyclun which is approximately four miles from The Royal Mint Experience. There are frequent train connections to Cardiff Central but we advise booking a local taxi firm from Pontyclun to complete your journey. We can provide local taxi firms; please call 0333 241 2223 for assistance.
The closest bus stops are:
- To/from Pontypridd: Parc Busnes Edwards (4 minute walk from us)
- To/from Cardiff: Ely Valley Road, Ynysymaerdy Industrial Estate (12 minute walk from us)
To plan your route in advance, visit www.traveline.cymru or call Traveline Cymru on 0300 200 2233 for assistance.
Information
Opening Times
We are open from 09:15 am to 4.15 pm 7 days a week throughout the year.
Tours operate from 9.30 am to 3 pm
Shop Opening Hours: 09:15 am – 4:15 pm
Café opening hours: 09:15 am – 4:15 pm
Please check in advance for seasonal changes and allow 2 hours for your visit
Parking
We have a large free car park that is approx. 50 meters to the attraction entrance. There are designated disable parking bays which are clearly signposted. These are limited and on a first come first serve basis. Car park is flat surfaced and covered in tarmac. Flood lights are in use In the evenings and autumn/ winter months. The car park is surrounded by a metal fence for security reasons
Security Checks
All visitors are security checked prior to going on tour/ through to the exhibition. A scanning wand is used over the body and does not affect pregnant ladies or pacemakers. A bag search is conducted, and any prohibited items are removed from the person, labelled and stored securely with the security team until exit from the exhibition. Items prohibited include, Sharps (Inc. Pen knives & nail scissors), lighters. During busy periods there may be a small wait at the security area whilst checks are conducted.
Admissions
Tickets can be booked online or by telephoning 0333 241 2223. Tour ticket prices include guided factory experience and entry into the exhibition. There is also a ‘Exhibition Only’ ticket available, this does not give you access to the guided factory tour. Ticket prices are seasonal and can vary throughout the year.
Please arrive 15 mins prior to your tour time.
Wheelchair users
Due to the nature of the tour, we do have a restriction on the number of wheelchair users that can be accommodated in any one group. We ask that wheelchair users and any other visitors with special requirements please call 0333 241 2223 (Monday - Friday 9 am - 5:30pm) to make their booking and secure a free carer ticket where applicable. On booking, please advise us on any special accessibility requirements.
We do have a small number of wheelchairs available on site for use, but these are on a first come first served basis.
Blue Peter Badge Holders
We offer Blue Peter badge holders’ free entry to The Royal Mint Experience with 1 full paying adult or carer Badges are valid only for children aged 6-15 years. You will need to show your Blue Peter Badge on arrival.
Carers Tickets
We offer a free carer ticket with any full paying/ child ticket. Please bring with you proof of disability entitlement such as blue badge letter or benefits entitlements letter as this is helpful for the admissions staff as not all disabilities are visible.
Autism Friendly tours
We have amended our regular tour to accommodate those with Autism by reducing sensory triggers such as reducing the noise in our exhibition and removing any bright or flashing lights during the tour. We have reduced the capacity of our tours to ensure nobody feels overcrowded, and our tours will also be extended to provide additional time to process information in each room. These are available on the first Sunday of every month at 09:15am. Please check website or call 0333 241 3332 for further details
Guide dogs
All types of assistance dogs are welcome at The Royal Mint Experience. We kindly ask that you let the staff know at the time of booking of any assistance dogs you will bring with you. They must be kept on a lead or always harnessed. Drinking water bowls are available at the entrance of the attraction. We do not tolerate any dogs being left in vehicles and will contact the police/ RSPCA if we are concerned for their welfare.
Toilets
Public toilets are situated past the café. There are separate Male & Female toilets. There is a separate unisex disabled toilet located opposite the male toilets with disposal facilities and assistance rails. There is an emergency alarm system in this toilet. Baby changing facilities are situated next to the female toilets.
There is a second disabled toilet located outside the pre-show room along with 2 unisex toilets. These are for use of guests on tour or in the exhibition.
First Aid
We always have several first aid staff on duty. First aid kits are located throughout the attraction. A defibrillator is located at the security area. We do not store medication on site and are not allowed to administer medication either.
Emergencies
All staff are trained in fire evacuation and COMAH procedures. Guests are informed of safety procedures at the start of their tour. The fire assembly point is the bike shelter at the RME car park. The internal meeting points for a COMAH emergency are located in the café and Factory room 3. Fire exit signs and evacuation instructions are displayed throughout the attraction. Both the fire and COMAH alarm are audible.
Attraction Facilities
Gift Shop
The gift shop is just on the left-hand side of the entrance. It can be accessed prior to entering the tour. It is also where you exit after the tour. The shop floor is level, anti-slip and has ample space for wheelchair or pushchairs. Most items are on display, some higher value items are in locked cabinets which can be accessed by a member of staff. Low volume music plays throughout the retail area. A low-level counter is provided at the admissions check in area of the gift shop.
Café
The café is situated to the right-hand side of the entrance. Service is a combination of counter & table service. Dietary requirements can b catered for. All items on the menu are subject to availability. The floor is level with Anti-slip tiles. There is ample space for wheelchair and pushchair manoeuvre. All seating is on a first-come basis. The café Is open plan with seating for approx. 60 people. Low volume music plays and the café is fully air conditioned. There are glass doors that lead out to the patio area.
External Spaces
An outdoor area is available just outside the café with a mixture of wooden tables/ benches and plastic tables/ chairs. During the summer months parasols are situated above the wooden tables/ benches. Café food can be consumed on the patio area also.
