Complaints
Customer Services
For enquiries related to an existing order or service
If calling from outside the UK please dial
Christmas Opening Hours
Decemeber 23rd: 8am – 8pm
December 24th: 8am – 1pm
December 25th to 28th: Closed
December 29th to 30th: Closed
December 31st: 8am – 1pm
January 1st: Closed
January 2nd: Back to normal hours
If you remain unhappy
If you've contacted customer services to make a complaint and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service Team using one of the options below. We’ll try to resolve your complaint within 2 working days of receipt. If this isn’t possible, we will agree on a course of action with you.
HeadofCustomerServices@royalmint.com
Head of Customer Services
Royal Mint Ltd
Llantrisant
PONTYCLUN
CF72 8YT
